I bring the mindset of a builder, the instinct of a CX strategist, the rigor of an operator, and the radical candor of an executive coach.

Over the last 12+ years, I’ve been the person high-growth exec teams call when there’s:

• a big fuzzy idea but no execution plan

• scattered priorities and too many smart people moving in different directions

• disjointed customer experiences

• operational processes unequipped for scale

I’ve built internal teams from scratch, designed and launched flagship customer programs, and embedded operational rigor inside growing orgs. I’ve driven OKR planning and alignment cycles amidst deep ambiguity and rapid change.

A true systems-thinker, I naturally see how things connect (between systems, strategy, leadership, product, and customer), and I build the structures and programs that drive output and outcomes.

I’ve led customer experience, operations, strategic planning, Voice of Customer, and organizational enablement functions across early-stage startups, boutique consultancies, and global matrixed tech orgs. I’ve also coached both rising and executive leaders at key inflection points.

Whether I’m supporting a founder, a leadership team, or an entire org, my work is grounded in root cause problem solving, relational intelligence, and a deep belief that how we work is just as important as what we’re building.

I hold an M.S. in Organizational Learning & Change from Northwestern University outside Chicago, and studied a traditional Business undergrad at UConn. I am a Certified Executive Coach with Gallup and EQ-I Emotional Intelligence psychometric assessments from MHS.

I live in NYC with a fat cat named T-Bone. Outside of work, you’ll usually find me at rock shows, exploring NYC restaurants, and nerding out on niche scientific or history podcasts.

Have a need on your team, in your org? I’m open to all sorts of connections. Let’s chat.