KEY ACCOUNT LEAD | 2015
Digital Transformation & Experience Design Consulting
In boutique design consultancies in Chicago, I led high-stakes transformation and experience design portfolio projects for global clients including Nike, FedEx, BMW, and Dexcom.
A hybrid Account-Project Management role, I led deeply cross-functional engagements that spanned ethnographic research, strategy, experience design, and implementation. Stakeholders included my internal team of SMEs, client-side working teams, and client-side Executive teams.
These projects were some of the most rewarding of my career: I was responsible for aligning leadership, synthesizing research into strategy, and building consensus across teams with very different goals and cultures.
What I took with me:
• Behold the power of user research
• Translate complexity into clarity
• Align stakeholders at all costs
• Build trust where decisions are made
What I brag about:
• Led award-winning data visualization, earning a design patent, for Dexcom G7 CGM System
DIRECTOR OF PROGRAM MANAGEMENT | 2015
Program Management & Change Leadership
At my first taste of the startup world, I stepped in as a strategic generalist and operator. I flexed across business planning and operations, client service, experience design, and program management, at a tech startup that was scaling fast with minimal process.
I partnered closely with cross functional teams, particularly Product & Engineering teams, to co-create products, surface customer insights, align launch plans, and create workflows that supported rapid iteration.
In preparation for an acquisition exit, I led much of the strategic change rollout, both with internal teams and client partners, to ensure all stakeholders are aligned, heard, and bought-in.
What I took with me:
• Embed operational thinking inside the product development process.
• Change is personal. Build trust at every step.
What I brag about:
• Led anchor client account, BMW Motogroup, during high-stakes acquisition by Salesforce.
DIRECTOR OF PROGRAM MANAGEMENT | 2015
Community Development & Program Design
What I took with me:
• Embed operational thinking inside the product development process.
• Change is personal. Build trust at every step.
What I brag about:
• Led anchor client account, BMW Motogroup, during high-stakes acquisition by Salesforce.
DIRECTOR OF PROGRAM MANAGEMENT | 2015
Operational Scale & New Ventures
leading initiatives that drive clarity, scale, and momentum
What I took with me:
• Embed operational thinking inside the product development process.
• Change is personal. Build trust at every step.
What I brag about:
• Led anchor client account, BMW Motogroup, during high-stakes acquisition by Salesforce.